Terms & Conditions

Last Updated: December 28, 2025

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the services provided by TigerFlow AI ("we," "our," or "us"), including our website at www.tigerflowai.com, AI-powered automation tools, 24/7 lead response system, and any related software or applications (collectively, the "Services"). By using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Contact Information:

• Email: [email protected]

• Phone: +44 7445 816136

• Address: 14/2E Docklands Business Centre, 10-16 Tiller Road, London E14 8PX, United Kingdom

• Website: www.tigerflowai.com

We are a UK-based company providing AI-driven automation solutions for real estate brokerages. These Terms form a legally binding agreement between you and TigerFlow AI.

2. Service Description

TigerFlow AI offers AI-powered tools to automate lead response, client bookings, appointment scheduling, and customer interactions for real estate brokerages.

Key features include:

• 24/7 AI voice and text handling for leads and client inquiries.

• Automated booking systems integrated with calendars and CRMs.

• AI-driven client communication, follow-ups, and personalization.

• Team performance analytics and reporting dashboards.

• Custom branding and white-label options for larger brokerages.

Services are provided on a one-time payment basis with lifetime ownership—no monthly subscriptions. We reserve the right to modify or discontinue features with reasonable notice (minimum 60 days).

3. Payments and Billing

TigerFlow AI operates on a one-time payment model with lifetime ownership—no monthly subscriptions or recurring fees.

Pricing Packages (Plus 20% VAT):

• Starter Team: £14,997 (up to 5 agents)

• Pro Team: £24,997 (up to 12 agents)

• Elite Brokerage: £39,997 (up to 25 agents)

• Enterprise: £64,997+ (unlimited agents, custom pricing)

Current pricing is available at www.tigerflowai.com.

• Payments are processed via secure third-party providers (e.g., Stripe, PayPal). You authorize us to charge your provided payment method.

• All fees are non-refundable except as outlined in Section 4 (90-Day Guarantee).

• Late or failed payments may incur late fees (£50 per week) or suspension of Services.

• Prices may change with 60 days' notice for new customers. Existing customers retain their original pricing (lifetime ownership guarantee).

• VAT (currently 20%) and other applicable taxes are included in the stated price. Confirm current VAT rates with HMRC if needed.

4. 90-Day Booking Guarantee

We guarantee a minimum of 50 additional bookings across your team within the first 90 days of full system implementation.

Terms of Guarantee:

• If your team does not receive at least 50 additional bookings within 90 days of going live, contact us within the 90-day period for a full refund of your one-time payment (minus payment processing fees, typically 2-3%).

• You must demonstrate proper implementation and active use of the system according to our onboarding guidelines and training materials.

• Refunds are processed within 14 business days of approval.

• The guarantee does not apply if:

  • Services are misused, underutilized, or not properly configured.

  • You fail to follow implementation instructions or attend required training sessions.

  • Your lead volume is insufficient (minimum 100 leads per month recommended).

  • Force majeure events prevent normal operation.

• To qualify for a refund, you must provide evidence of system usage, lead volume data, booking records, and implementation completion as per our verification process.

This guarantee reflects our confidence that TigerFlow AI will deliver measurable, documented results for your brokerage.

5. Intellectual Property Protections

Our IP: All rights, title, and interest in the Services, including AI models, software code, algorithms, user interfaces, logos, trademarks, and content, are owned by TigerFlow AI or our licensors and are protected by UK and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, lifetime license to use the Services for your brokerage's internal business purposes only.

Your Content: You retain full ownership of all data you upload, input, or generate through the Services (e.g., client information, lead data, booking records). You grant us a limited license to use, process, and store this data solely to provide and improve the Services as described in our Privacy Policy.

Restrictions: You agree not to:

• Reverse-engineer, decompile, or disassemble our software or AI models.

• Copy, modify, distribute, or create derivative works from our Services.

• Remove or alter any proprietary notices or labels.

• Use the Services to develop competing products or services.

Violations may result in immediate termination of your license and legal action.

6. User Obligations

You agree to:

• Use the Services lawfully and not for any illegal, fraudulent, or unauthorized purposes.

• Provide accurate, current, and complete information during registration and payment.

• Maintain the security of your account credentials and notify us immediately of any unauthorized access.

• Not abuse the AI features (e.g., no spam, harassment, or generation of harmful content).

• Comply with all applicable data protection laws, including UK GDPR, when using our Services to process personal data.

• Not attempt to circumvent usage limits, security measures, or access controls.

We reserve the right to monitor usage to ensure compliance with these obligations and may suspend or terminate accounts that violate these Terms.

7. Liability Limitations

To the fullest extent permitted by UK law:

Disclaimer of Warranties: Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability: Our total liability to you for all claims arising from or related to the Services is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

• Lost profits, revenue, or business opportunities.

• Data loss or corruption (you are responsible for maintaining backups).

• Costs of substitute goods or services.

• Business interruption or downtime.

We are not responsible for:

• Errors, inaccuracies, or failures in third-party integrations (e.g., CRMs, calendar systems).

• AI-generated errors or inappropriate outputs (users must review and verify all AI communications).

• Data loss due to your actions, misuse, or failure to follow backup procedures.

• Delays or failures caused by circumstances beyond our reasonable control (force majeure).

Some jurisdictions do not allow certain warranty exclusions or liability limitations, so these may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law.

8. Termination Clauses

By You: You may request termination at any time by providing 30 days' written notice to [email protected]. Since our model is one-time payment with lifetime ownership, no refunds are provided except under the 90-Day Guarantee (Section 4).

By Us: We may suspend or terminate your access to the Services:

• Immediately for serious violations (e.g., fraud, illegal activity, security threats, reverse-engineering attempts).

• With 30 days' notice for material breach of these Terms (e.g., non-payment of upgrade fees, repeated misuse).

• With 60 days' notice if we discontinue the Services (with option for data export or migration assistance).

Upon termination:

• Your access to the Services will end immediately or at the end of the notice period.

• You will have 30 days to export your data before we delete it from our systems.

• Any outstanding fees or charges remain due and payable.

• Sections 5 (IP), 7 (Liability), 9 (Indemnification), and 10 (Governing Law) survive termination.

9. Indemnification

You agree to indemnify, defend, and hold harmless TigerFlow AI, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services.

• Your breach of these Terms or violation of any applicable law.

• Your violation of any third-party rights, including intellectual property or privacy rights.

• Any content or data you submit, upload, or generate through the Services.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be resolved exclusively in the courts of London, England. You irrevocably consent to the jurisdiction and venue of such courts.

If you are a consumer (as defined under UK consumer protection laws), you may also have the right to bring proceedings in the courts of your country of residence.

11. Data Protection Obligations

We handle personal data in accordance with our Privacy Policy (available at www.tigerflowai.com/privacy-policy). You must:

• Ensure that any personal data you provide or process through our Services complies with UK GDPR and other applicable data protection laws.

• Obtain necessary consents from individuals whose data you process through our Services.

• Not input highly sensitive personal data (e.g., health data, financial data, children's data) without implementing appropriate safeguards and obtaining explicit consent.

• Promptly cooperate with us in responding to data subject requests, security incidents, or regulatory inquiries.

For data processing arrangements, we act as a data processor for your client data, and you act as the data controller. We have a Data Processing Agreement (DPA) available upon request.

12. Miscellaneous

Force Majeure: We are not liable for delays, failures, or damages resulting from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, civil unrest, labor disputes, government actions, internet outages, or failures of third-party services.

Amendments: We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate your use of the Services.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TigerFlow AI regarding the Services and supersede all prior agreements, understandings, or communications, whether written or oral.

No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of TigerFlow AI.

Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

Notices: All notices to you will be sent to the email address you provided during registration. Notices to us should be sent to [email protected].

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.